Singapore's First and Only CaseTrust Accredited Digital Lock Company
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June 9, 2023 |

6 Reasons to consider Zansan|

There are so many digital lock companies in Singapore. Some of them carry their own brand, while others carry a wide range of products including more established brands such as Samsung, Philips and Bosch.

When choosing a digital lock in Singapore, what should you look out for? What matters more? The digital lock supplier or just the digital lock itself or maybe even both?

In this article, we will share more on how to assess if the digital lock company is good and reliable.

 

1. Reputation and Experience

  • Look for companies with a solid reputation and a proven track record in the industry. Research their background, customer reviews, and testimonials to gauge their reliability and customer satisfaction. There are many platforms you can go to look for reviews. One of them is on Google, and the other would be on Facebook. If you know of any friends or family who have used the company, you can ask them about their experience as well.

 

2. Accreditation

  • In Singapore, CaseTrust accreditation is a proven method to assess if the company is reliable.

CaseTrust is the accreditation arm of the Consumers Association of Singapore (CASE); the de facto standard for companies who wish to demonstrate their commitment to fair trading and transparency to consumers.

Zansan Singapore is currently the only digital lock company in Singapore that has CaseTrust accreditation. All Zansan’s business’ policies and communication material have been thoroughly checked and unfair trading practices are removed. This provides customers with a peace of mind, knowing that their purchases are being protected.

 

3. Product Range

  • Zansan is the largest distributor of digital locks in Singapore. It carries more than 100 models of digital locks across 15 brands. Some of the brands Zansan carries are widely known brands such as Samsung, Philips and Bosch. In addition, Zansan is also the exclusive distributor of Korean’s best-selling digital lock brand – Zeus.

Having a wide range of digital locks allow customers to find the right digital locks options to suit their specific needs, including different lock types, features, and compatibility with existing security systems.

 

4. Warranty and Support

  • It is important to check the warranty period offered by the company for their digital locks. A reputable company will typically provide a warranty to ensure customer satisfaction. Recently, Zeus introduced lifetime warranty for the latest series of digital locks such as the Zeus Z-30V, Zeus Z-60 and Zeus Z-80. This decision reflects on the company’s confidence in the quality of their products, and in turn, provides customers with added assurance in the reliability of the digital locks.

Additionally, consider the level of customer support provided, including technical assistance and troubleshooting is an area to consider when choosing a digital lock in Singapore. Zansan Singapore provides 24/7 aftersales support. At any time of the day, be it early morning or in the middle of the night, Zansan will be able to address any technical issues you have with your digital locks.

 

5. Customization and Flexibility

  • Consider whether the digital lock company can accommodate any specific customization requirements you may have. This is especially important in Singapore where houses and flats have different designs and layouts. For instance, a HDB unit built in the 1970s might have some limitations when it comes to digital lock installation. This is due to the tight allowance between the door and the gate. This is the same for most DBSS. Most of them have an allowance of less than 7cm, making it hard to install a mortise lock.

The weather in Singapore is also an area to consider when installing your digital lock. Landed properties, and some units along the corridors might be exposed to weather elements. One way to overcome this is to install an acrylic cover over the digital lock to protect the lock from rain.

 

6. Installation and Maintenance

  • The knowledge and the skills of the installer is extremely important. Before an installation, the installer needs to assess the condition of the door, the door frame as well as the surroundings. Making sure that all the criteria are met before the digital lock installation helps extend the lifespan of the lock, as well as the user experience.

The installers are also required to provide training after installation so that the users will be able to handle the digital lock the right way. Mishandling of the digital locks can affect the performance of the digital locks. With the right information, and training, it allows the users to be able to operate the lock confidently.